Water Department

191 Church Street
Cheshire, MA 01225
United States
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Pump House: (413) 743-3977
Town Hall: (413) 743-1690 ext. 105 or ext. 110

Hours of Operation:
Monday - Friday  7 a.m. - 3:30 p.m. 

Edward Bunn

Phone: (413) 743-1690 x. 105
Email: [email protected]

Executive Assistant 

Mia Francesconi

Phone: (413) 743-1690 x. 101
Email: [email protected]

Water Collector

Whitney Flynn

Phone: (413) 743-1690 x. 116
Email: [email protected]

Water Payments:  Tuesday & Thursday   9:00 AM - 4:00 PM 

Water Billing Information

For questions related to meters, service and billing please contact the Water Operator at 743-1690 x. 105 or [email protected].

For questions related to paying your Water Department Bill please contact the Finance Office at 743-1690 x. 116 or [email protected] 

Billing 

Water billing is done through the Cheshire Water Department.  Water meters are read and billed tri-annually.   

Payment 

Payment for a water bill is due 30 days from the date of issue.  Failure to receive a bill does not relieve the owner of the obligation for timely payment or the consequences of non payment.  Please contact the Finance Office if you have not received a bill.  Payments may be made by cash or check at Town Offices located at 191 Church Street in the Finance Office and are considered made when received by the collector.  Payment by check should be mailed to the Town of Cheshire, Water Department, 191 Church Street, Cheshire MA  01225 or dropped off at the secure drop box at the entrance to Town Offices.   Soon water payments will be accepted online at www.cheshire-ma.gov

Penalites for Non-Payment

If the water bill is not paid within 30 days from the issue date interest will accrue at an annual rate of 18% from the day after the due date.  A demand for payment will be issued with a fee of $15.  Unpaid water bills will result in a Shut Off at which time turn off and turn on charges apply to accounts that have been discontinued for non-payment.

Abatements

You have the right to contest your bill.  To do so, you must file an application for abatement in writing on the approved form. The application can be dropped off in the Administrator Office or emailed to [email protected].  The filing deadline for abatements is thirty days after the date the bills were mailed (the due date).  The filing of the abatment does not stay the collection of your bill.  You must pay your bill by the due date.  A refund or credit to your account will be applied if the abatement is granted, you will be notified by the Water Commissioners of their final decision.  Abatement applciations are considered filed when received by the Water Operator.  If your application is not received by the application deadline, the Water Commissioners, cannot by law grant an abatement.

Final Water Bill

Selling or buying a house?  Please contact your attorney or realtor to schedule a final water read.

1.  Call 743-1690 x. 105 to schedule the service with the Water Department

2.  A forty-eight hour notice is required as well as Information for the new owners and billing address.

3.  Once the meter has been read the information will be send to the Finance Office where a final bill will be generated and placed in the mail.

4.  Any and all past due Water bills are due along with the final bill.

5.  New home buyers are responsible for any past due water bills and water bills from the date of the final read.

Seasonal Residents

Please contact the Water Operator at 743-1690 x. 105 to schedule to have your service connected/disconnected.

Address Changes

Please contact the Water Operator at 743-1690 x. 105 or the Administrator office at 413-743-16900 x. 101 with your address change so your billing information can be updated.

Water Department Abatement Form